Terms of use

Last modified: July 15, 2025

Effective Date: September 23, 2025

Last Updated: January 10, 2026

1) Definitions

In these Terms:

  • “Service” means the Team Memory platform, including the web application, dashboard, Slack integration, Microsoft Teams integration, APIs, and related services.
  • “User Content” means content, data, prompts, files, messages, links, and other materials you upload, submit, or transmit through the Service.
  • “Terms” means these Terms of Use together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy.
  • “We,” “us,” “our” means Team Memory LLC.
  • “You,” “your” means the individual or entity accessing or using the Service.

2) Acceptance of Terms

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

3) Service Description

Team Memory is a knowledge management platform that integrates with workplace communication tools (such as Slack and Microsoft Teams) to automatically capture questions and answers, build searchable knowledge bases, and resurface relevant information when similar questions arise.

4) Eligibility & Accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for your account, credentials, and all activity under it. Notify us immediately of any unauthorized use at privacy@teammemory.io.
  • We may decline, suspend, or terminate accounts for any reason permitted by law.

5) Free Trials, Plans, Billing & Taxes

Trials

We may offer free or discounted trials. Trial length varies (14–60 days) and will be stated at sign-up. Unless cancelled before the end of the trial, the plan converts to a paid subscription and your payment method is charged.

Fees & Taxes

Fees are set forth at checkout or in your order form. All fees are exclusive of taxes; you are responsible for applicable taxes.

Money-Back Guarantee

We offer a 30-day money-back guarantee on first-time subscriptions, except where you have enabled data ingestion from your knowledge base (e.g., Slack or Microsoft Teams channels) for enhanced answering. Once ingestion begins, fees are generally non-refundable except where required by law.

Upgrades & Downgrades

Plan changes take effect on the next billing cycle unless stated otherwise.

Late or Failed Payments

We may suspend or limit access until payment is made. We will provide reasonable notice before suspension where possible.

6) License & Access

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

7) User Restrictions

You agree not to:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
  • Copy, modify, or create derivative works of the Service;
  • Rent, lease, loan, sell, sublicense, or transfer access to the Service;
  • Use automated means (bots, scrapers, crawlers) to access the Service except through our official APIs;
  • Circumvent or disable security features or usage limits;
  • Use the Service to build a competing product or service;
  • Interfere with or disrupt the Service or servers;
  • Violate the Acceptable Use Policy or any applicable laws.

8) Your Content

Ownership

You retain ownership of your User Content.

License to Us

You grant us a worldwide, non-exclusive license to host, process, display, and create derivative works of your User Content as necessary to operate, improve, secure, and provide the Service and to comply with law.

Your Responsibilities

You are responsible for your User Content and represent that you have all rights needed to share it and that it does not violate these Terms or others’ rights.

9) AI & Automation Features

  • Some features use machine-learning models and third-party AI services. Outputs are probabilistic and may be inaccurate.
  • You are responsible for reviewing outputs and using them appropriately. Do not rely on outputs for legal, medical, financial, or safety-critical decisions without independent verification.
  • You authorize processing of your inputs and outputs by us and our subprocessors to deliver, maintain, and improve these features per the Privacy Policy and Data Processing Addendum (DPA).

10) Acceptable Use

You must comply with the Acceptable Use Policy. We may suspend or terminate access for violations.

11) Third-Party Services

The Service integrates with and relies on third-party services for hosting, payments, analytics, communications, and AI processing. Your use of those services may be governed by their terms and policies. We are not responsible for third-party services. A list of our current subprocessors is available in our Subprocessor List or upon request.

12) Confidentiality

Each party may receive non-public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party.

13) Intellectual Property

Our IP

We and our licensors own the Service and associated intellectual property. These Terms do not transfer ownership.

Feedback

If you provide feedback, suggestions, or ideas, you grant us a royalty-free, worldwide, perpetual, irrevocable license to use, modify, and incorporate that feedback without restriction or compensation.

14) Beta & Pre-Release Features

We may offer features labeled Alpha, Beta, or Early Access. These are provided “AS IS” without warranty and may be changed, suspended, or discontinued at any time without notice.

15) Security & Data Protection

We use reasonable technical and organizational measures to protect the Service. No system is 100% secure. See the Privacy Policy for details on how we handle your data.

16) Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of scheduled maintenance where possible.

17) Term, Suspension & Termination

Our Rights

We may suspend or terminate your access if you breach these Terms, if required by law, or for non-payment.

Your Rights

You may terminate at any time via your account settings or by contacting us.

Effect of Termination

Upon termination, your license ends and we may delete or restrict access to your data per our data retention policy. You may request export of your data prior to termination.

18) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.

19) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20) Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of applicable law or third-party rights.

21) Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law principles.

Binding Arbitration

Disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat and venue of arbitration shall be Atlanta, Georgia. Class actions and representative actions are waived.

Arbitration Opt-Out

You may opt out of arbitration by emailing privacy@teammemory.io within 30 days of first account creation. If you opt out, exclusive jurisdiction and venue will be the state or federal courts in Fulton County, Georgia.

Small Claims Exception

Either party may bring qualifying claims in small claims court.

22) Export & Sanctions Compliance

You represent that you are not located in a sanctioned jurisdiction or on a restricted party list. You will comply with all applicable export control and sanctions laws.

23) Copyright & DMCA

We respect intellectual property rights. If you believe content on the Service infringes your copyright, please send a DMCA notice to privacy@teammemory.io with: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that you are authorized to act on behalf of the copyright owner.

24) Changes to the Service or Terms

We may modify the Service and these Terms. Material changes will be notified via the Service or email at least 30 days before they take effect. Continued use after changes means you accept the updated Terms. If you do not agree to the changes, you must stop using the Service.

25) General Provisions

Entire Agreement

These Terms constitute the entire agreement between you and Team Memory regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Force Majeure

We will not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet/utility failures.

Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Team Memory.

Third-Party Beneficiaries

These Terms do not confer any rights on any third party.

Survival

Sections that by their nature should survive termination will survive, including but not limited to: Your Content (license grants), Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law & Dispute Resolution, and General Provisions.

Notices

We may send notices to the email address associated with your account. Notices to us should be sent to privacy@teammemory.io. Notices are effective upon receipt.

Electronic Communications

By using the Service, you consent to receive electronic communications from us. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.

26) Contact

Team Memory LLC
8735 Dunwoody Place
Atlanta, GA 30350
privacy@teammemory.io