Terms of use

Last modified: July 15, 2025

1) Acceptance of Terms

By accessing or using the Service, you agree to these Terms and our Privacy, Cookie, and Acceptable Use Policies (collectively, the “Terms”). If you use the Service on behalf of an entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2) Eligibility & Accounts

  • You must be at least 18 and able to form a binding contract.
  • You’re responsible for your account, credentials, and all activity under it. Notify us immediately of any unauthorized use.
  • We may decline, suspend, or terminate accounts for any reason permitted by law.

3) Free Trials, Plans, Billing & Taxes

  • We may offer free or discounted trials. Trial length varies (14–60 days) and will be stated at sign‑up. Unless cancelled before the end of the trial, the plan converts to a paid subscription and your payment method is charged.
  • Fees are set forth at checkout or your order form. All fees are exclusive of taxes; you’re responsible for applicable taxes.
  • Money‑Back Guarantee: We offer a 30‑day money‑back guarantee on first‑time subscriptions except where you have enabled data ingestion from your knowledge base (e.g., Slack/Microsoft Teams) for enhanced answering. Once ingestion begins, fees are generally non‑refundable except where required by law.
  • Upgrades/Downgrades: Changes take effect on the next billing cycle unless stated otherwise.
  • Late/Failed Payments: We may suspend or limit access until payment is made.

4) License & Access

We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

5) Your Content

  • You may upload or submit content, data, prompts, files, links, and other materials (“User Content”). You retain ownership of your User Content.
  • You grant us a worldwide, non‑exclusive license to host, process, display, and create derivative works as necessary to operate, improve, secure, and provide the Service and to comply with law.
  • You are responsible for your User Content and represent that you have all rights needed to share it and that it doesn’t violate these Terms or others’ rights.

6) AI/Automation Features

  • Some features use machine‑learning models and third‑party APIs (including OpenAI and Hugging Face). Outputs can be probabilistic and may be inaccurate.
  • You are responsible for reviewing outputs and using them appropriately. Do not rely on outputs for legal, medical, financial, or safety‑critical decisions.
  • You authorize processing of your inputs and outputs by us and our subprocessors to deliver, maintain, and improve these features per the Privacy Policy and Data Processing Addendum (DPA).

7) Acceptable Use

You must comply with the Acceptable Use Policy (AUP). We may suspend or terminate access for violations.

8) Third‑Party Services

The Service integrates with and/or relies on third‑party services including Stripe (payments), DigitalOcean/Laravel Forge (hosting/ops), Google Analytics and Mixpanel (analytics), Sentry (error logging), SendGrid (email), and AI providers OpenAI and Hugging Face. Your use of those services may be governed by their terms and policies. We are not responsible for third‑party services.

9) Confidentiality (B2B/Teams)

Each party may receive non‑public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will use it only to perform under these Terms and will protect it with reasonable care.

10) Intellectual Property

  • We and our licensors own the Service and associated IP. These Terms do not transfer ownership.
  • Feedback: If you provide feedback, you grant us a royalty‑free, worldwide, perpetual license to use it.

11) Beta/Pre‑Release Features

We may offer features labeled Alpha/Beta/Early Access. They are provided “AS IS” and may be changed, suspended, or discontinued at any time.

12) Security & Data Protection

We use reasonable technical and organizational measures to protect the Service. No system is 100% secure. See Privacy Policy for details.

13) Term, Suspension & Termination

We may suspend or terminate your access if you breach these Terms, if required by law, or for non‑payment. You may terminate at any time via your account settings. Upon termination, your license ends and we may delete or restrict access to data per our retention policy.

14) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR‑FREE OR UNINTERRUPTED.

15) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

16) Indemnification

You will defend, indemnify, and hold us harmless from claims arising out of or related to your use of the Service, your User Content, or your violation of these Terms or applicable law.

17) Governing Law; Dispute Resolution

  • Governing Law: These Terms are governed by the laws of Georgia, USA.
  • Binding Arbitration & Venue: Disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Seat and venue: Atlanta, Georgia. Class and representative actions are waived.
  • Opt‑Out: You may opt out of arbitration by emailing privacy@teammemory.io within 30 days of first account creation. If you opt out, exclusive jurisdiction and venue will be the state or federal courts in Fulton County, Georgia.

18) Export & Sanctions

You represent that you are not located in a sanctioned jurisdiction or on a restricted list. You will comply with applicable export and sanctions laws.

19) Changes to the Service or Terms

We may modify the Service and these Terms. Material changes will be notified via the Service or email. Continued use after changes means you accept the updated Terms.

20) Contact

Team Memory LLC — 8735 Dunwoody Place, Atlanta, GA 30350 — privacy@teammemory.io